F.A.Q. – Triangle of Bears

F.A.Q.

Shop updates (almost) every Friday at 9 a.m. AEST.

Please check your timezone. This time is subject to change. Any changes will be announced via social media & my newsletter.

Please read before contacting me or making a purchase

  • I ship to most countries across the globe.
  • All prices are $AUD / Australian dollars
  • I ship on Mondays and Wednesdays from Melbourne using Australia Post
  • I do not offer wholesale
  • I do not offer layby, reservations or hold items. First in, literally best dressed!
  • I do not offer custom orders or take commissions unless announced on social media. Conditions will apply
  • Gift wrapping is not available
  • If you do not see an item in the shop that you may have seen on social media then it is either not available or it is about to be in the next shop update. Read social media posts carefully to be informed.
  • I use the umbrella term "faux leather" to describe all fabrics that are similar in nature to leather but in fact do not contain any animal product. I do not/will not use real leather in my work.

 

SHOP POLICIES

REFUNDS / EXCHANGES

  • I take great care in constructing my handmade pieces & I inspect everything before packing it up & shipping it out to you. However, as they are handmade they are not invincible! If for some reason an item is to be found faulty when it arrives, please contact me as soon as possible to arrange a refund or exchange.
  • I do not provide refunds or exchanges for change of heart/mind. Sorry!
  • I want you to be wearing this stuff to your grave, and with the proper care, you could! Please avoid putting your jewellery through the washing machine!! They don't like to be drowned. Also don't wear it swimming or during a water fight. Or any fight! Avoid spraying perfume directly onto your jewellery. Do not store fabric jewellery in direct sunlight.

SHIPPING

Orders are NOT considered "Lost" in transit until the following amount of time has passed:
Domestic (Australia): 21 days past shipping date
International: 45 days past shipping date

  • Please allow 2 - 10 days for items to be shipped. I only ship on Mondays and Wednesdays each week.
  • Arrival times vary for every country. Please allow up to 3 weeks for domestic orders to arrive & up to 6 weeks for international orders to arrive.
  • I do not have control over whether or not your parcel gets delayed in customs/sort facilities both within Australia or internationally. So shipping times stated may be longer. Public Holidays also affect shipping times.
  • If your order is being shipped with tracking, a tracking number will be emailed to the email address used to make your purchase. You will receive this once your order has been shipped. Tracking can be checked via auspost.com.au
  • Import duties, taxes, and charges are not included in the item price or shipping cost. These charges may incur and are the buyer's responsibility. Please check with your country's customs office to determine what additional costs may be prior to purchasing.
  • I will not mark international orders as a "gift" or write a lower value on your customs form. I cannot falsify official documents 
  • Please double check the address you provide is correct. Buyer error is not cause for a refund.  Review your address fully before submitting your order. If your items are returned to sender, you will need to pay for postage again.

 CONTACTING / ORDERS

  • The best way to contact me is via the contact page on the website. Please read the FAQs & shop policies in full before contacting.
  • In regards to an order, please contact me via the email/receipt you received after purchasing. This will have all of the information I need to answer any questions about your order.
  • Please do not contact me via social media. Those inboxes are not monitored regularly & your message may go unseen.
  • I only ship via Australia Post. I do not use a courier service and any delivery instructions you may have cannot be passed on.

OTHER

  • All of my fabrics are second-hand. Therefore, they will occasionally have marks, blemishes and/or discolouration. However, I try my best to avoid or fix these things during the making process.
  • Necklace chain lengths are listed in the item description. The length listed is final & cannot be changed after purchase unless the listing states "can be made to your custom length". If you do not contact me with your custom length request within 24hrs, the default length will be assumed.
  • If you wish to purchase multiple items, please make sure you purchase them together in one transaction so that shipping cost can be accurately calculated. If you do not purchase items together, they will be treated as separate orders. If you have already made a purchase & wish to add items, please contact me first to see if this can be arranged.
  • Discount codes can only be applied at point of sale and failure to do so is your own fault. Differences cannot be refunded.
  • Just remember, I love each and every customer, I couldn't exist with out you! So let's work together to make everyone happy!

    Thanks so much, Gemma xo

 

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